1.1

These Rules and Terms outline the use of all games and services provided on RockyBook. By accepting these Rules and Terms, the Privacy Policy, Game Rules, and any associated documents, you enter into a binding agreement with RockyBook. Please read these Rules and Terms carefully before agreeing. If you do not agree, refrain from using the Website. Continued use of the Website signifies acceptance of these Rules and Terms of RockyBook, which take immediate effect.

1.2

"Games," "Service," and similar terms refer to any services offered by the Website.

1.3

RockyBook reserves the right to modify these Rules and Terms as needed. If you disagree with the updates, you must stop using the Website.

1.4

By registering and using the Website, you agree to be bound by these Rules and Terms, including the Privacy Policy and individual Game Rules. It is assumed that you have read, understood, and accepted all terms.

1.5

These Rules and Terms may be available in other languages, but the English version prevails in case of any discrepancies between translations.

2.1

You are permitted to open only one account. If you create multiple accounts, RockyBook may void all bets placed through these multiple accounts. You confirm that you are at least 18 years old and aware of the legal status of online gambling in your country of residence. It is illegal to gamble underage. You must use your account solely for your own purposes and only for recreational purposes.

2.2

You acknowledge to check if online gambling is legal in your country of access. You declare that you are not a resident of countries where online gambling is prohibited.

2.3

You are responsible for providing accurate personal details, such as your address and email, and for updating these on RockyBook, if any changes occur. If RockyBook discovers that your information is incorrect, it may block your account and confiscate the funds within.

2.4

You may only use RockyBook games and services with legally obtained funds. If RockyBook suspects fraudulent activities, including using counterfeit documents or stolen payment methods, it reserves the right to ban you and confiscate your account funds.

2.5

You are responsible for reporting any applicable taxes or fees on winnings from games or services provided by RockyBook

2.6

You may only use legally issued credit cards and financial instruments for deposits and withdrawals.

2.7

You understand that participating in games and services on RockyBook involves a risk of losing funds. If you do not accept this risk, you should stop using the Website.

2.8

You agree to use the Website solely for personal and recreational purposes, following the Rules and Terms and applicable laws and regulations.

2.9

Communication with RockyBook staff must be conducted respectfully. Any abusive behavior towards staff may result in the termination of your account and relationship with RockyBook.

2.10

If you qualify as a Politically Exposed Person (PEP), you must inform RockyBook customer support immediately and cease using its games and services. Failure to do so will result in account suspension and possible confiscation of funds.

3.1

You must open an account for personal use to participate in RockyBook games and services.

3.2

Only one account is allowed per person, household, address, shared computer, and IP address. The account is for personal use only. If you notice multiple accounts, notify RockyBook immediately. RockyBook reserves the right to investigate and, if necessary, block accounts involved in fraudulent activities.

3.3

You must ensure that your provided information is accurate and up to date. RockyBook may impose restrictions if we suspect false or misleading information.

3.4

During registration, you must provide information like your username, password, mobile number and email. Verify your number through OTP. You are solely responsible for keeping your password secure. RockyBook is not liable for any misuse of your account if login details are shared with third parties.

3.5

RockyBook reserves the right to close, refuse, or ban an account at its sole discretion without providing any reasons.

3.6

You may close or suspend your account at any time by contacting customer support. Funds in the account will be available for withdrawal, but the closure of your account does not allow the creation of a new account. To renew your relationship with RockyBook, your closed account must be reopened.

3.7

All communication between you and RockyBook will be stored for a duration deemed appropriate by RockyBook.

3.8

You accept that certain games and services may be restricted due to legal reasons.

4.1

A minimum deposit is required to participate in RockyBook games and services. Deposit & Withdrawal options and limits are available under the "Payments" section.

4.2

Deposits must be made for participating in games and services.

4.3

Deposited funds will be available after confirmation instantly, though the time frame may vary based on the payment method selected.

4.4

RockyBook may conduct security checks before or after deposit, if we feel anything suspicious.

4.5

If your account is mistakenly credited with funds, RockyBook reserves the right to void transactions and withdrawals related to the error. You must immediately notify RockyBook if such funds are withdrawn.

4.6

Only lawful and personally owned payment methods may be used for deposits.

4.7

The minimum deposit amount on RockyBook is INR 500.

4.8

RockyBook may process withdrawals via direct bank transfer if fraud is suspected.

4.9

Account currency is denominated in INR, and withdrawals will be paid out in the same currency.

4.10

RockyBook reserves the right to impose limitations on withdrawals if funds are deposited for purposes other than participating in games.

4.11

If RockyBook suspects misuse of deposited funds, it may freeze your account and report the issue to authorities.

4.12

RockyBook is not a financial institution and does not offer credit or interest on funds in your account.

4.13

If RockyBook receives a chargeback request in relation to the funds deposited to the account, RockyBook reserves the right to block the player's account without further disclosing any information. A security check by RockyBook shall be imposed to verify the intentions, account holder and preferred method of payment.

5.1

Withdrawal methods are clearly stated on the Website.

5.2

Withdrawals will be made to the account details provided by the user though bank transfer. Funds labeled as "Bonus" cannot be withdrawn.

5.3

RockyBook monitors transactions to prevent money laundering and may report suspicious activities to authorities.

6.1

RockyBook reserves the right to modify or remove unclaimed bonuses. Claimed and active bonuses will not be removed under normal circumstances.

6.2

Only the real money balance can be withdrawn; you cannot withdraw bonus balances.

6.3

RockyBook may impose country-specific bonus restrictions and reserves the right to alter or terminate bonuses without explanation or notice.

7

An account is considered idle if there has been no activity for 1 month & inactive if there has been no activity for 6 months.

8

RockyBook collects data to deliver tailored services & games and to enhance your experience. By using the Website, you accept this data collection, which is protected according to the Privacy Policy.

9.1

RockyBook reserves the right to cancel bets and refund players if unexpected issues arise beyond its control, such as technical problems.

9.2

RockyBook may void large bets placed to exploit offerings or services.

9.3

If a bet or service is interrupted, RockyBook will cancel the affected amount and issue refunds.

9.4

If a bonus has been credited to the customer that is faulty or incorrect, RockyBook reserves the right to adjust the bonus or the customer's balance to correct the mistake. Similarly, if any bet, game, or service contains a bug or error, RockyBook has the authority to rectify the situation by making necessary alterations to the bonus or balance of the customer.

9.5

RockyBook accepts no liability for any downtime, server disruptions, or unexpected disturbances to gameplay or service consumption. Furthermore, RockyBook shall not be responsible for connection disturbances, delays, or any other operational issues that may result in partial or complete inaccessibility of the website. Refunds are considered on a case-by-case basis and are subject to management's approval.

9.6

While RockyBook strives to keep its website available 24/7, the platform does not guarantee uninterrupted availability. RockyBook reserves the right to modify content, carry out maintenance, and make technical or software updates as deemed necessary by management.

9.7

Customers are expected not to exploit any errors found on the website. If a customer becomes aware of an issue, they are obligated to report it to customer support immediately. Customers who exploit such errors and fail to report them in a timely manner may be held liable, and RockyBook reserves the right to seek compensation for any damages incurred due to the breach of this provision.

10

Customer experience is of utmost importance to RockyBook. We understand that various concerns may arise, and we aim to address them promptly. For any uncertainties, general inquiries, or complaints, visitors and customers of RockyBook can contact us through the live chat feature available in the "Support" section or by clicking on the “chat with us” button. You can also connect with us through WhatsApp and email.

11.1

RockyBook acknowledges that misunderstandings or unsatisfactory experiences may occasionally occur. Customers are encouraged to reach out to customer support if they encounter any issues.

11.2

When filing a complaint, the customer should clearly outline the issue, provide as much detail as possible, to enable our team to process the complaint efficiently. RockyBook accepts claims only in English, Hindi and some other regional languages.

11.3

Any claim related to a transaction must be submitted within three months of the transaction, payment, or settlement. After this period, RockyBook reserves the right not to acknowledge the claim. Once a claim is received and accepted, RockyBook will address it accordingly. The decision will be communicated to the customer via email, support chat, or phone, and the decision of RockyBook will be final.

11.4

In the event of a dispute, server records will be considered in determining the outcome of any claim.

11.5

If a customer is not satisfied with the resolution provided by RockyBook, they may escalate the complaint to our Support team for further review.

12.1

RockyBook is the sole owner of the "RockyBook" trademark and logo. Unauthorized use of the trademark or logo may result in legal action.

12.2

No unauthorized use of our URLs is permitted on any other website or digital platform without written permission from RockyBook.

12.3

RockyBook holds the rights to the technology, software, and business systems used within the site.

12.4

The content and structure of RockyBook, including text, code, graphics, and files, are subject to copyright protection. These materials belong to RockyBook and may not be copied, duplicated, or reproduced in any form without a written agreement between the user and RockyBook. Customer registration does not grant any rights to the intellectual property of RockyBook.

13.1

Customers engage in games and services on RockyBook at their own discretion and risk. The games, services, and website are provided without any express or implied warranties.

13.2

Without limiting the generality of the preceding provision, RockyBook and its directors, employees, partners, service providers, agents, and affiliated entities:

• Do not warrant that the software and website are free from errors.
• Do not warrant that the games, services, website will always be accessible without lags or interruptions.
• Shall not be liable for negligence, loss, damage, claims, expenses, or any other liabilities that may arise in relation to a customer's use of the website or participation in the games and/or services of RockyBook.

14.1

If a customer breaches any provision of these Rules and Terms, or if RockyBook has reasonable grounds to believe that the customer has breached them, RockyBook reserves the right to close, restrict access, or refuse to open a player's account and withhold any funds associated with it.

14.2

RockyBook's decision is final regarding any breach of the Terms and Conditions or any misconduct that results in a player's account suspension, limitation, or permanent restriction from participating on the website.

15

If any provision of these Rules and Terms is found to be illegal, unlawful, or unenforceable, that provision shall be removed, and the remaining provisions shall continue to be in full effect.

16

RockyBook reserves the right to assign or otherwise transfer this agreement to any third party. Customers, however, may not assign or transfer this agreement to any third party.

17

These Rules and Terms represent the entire agreement between the customer and RockyBook regarding the use of the website. Except in cases of fraud, these Rules and Terms supersede any prior communications, agreements, or understandings, whether electronic, written, or oral, between the customer and RockyBook concerning the website.

18

These Rules and Terms shall be governed by and interpreted in accordance with the laws of Curacao. The customer agrees, for the benefit of RockyBook, to the exclusive jurisdiction of the courts of Curacao to resolve any disputes arising in connection with the creation, validity, effect, interpretation, or performance of these Rules and Terms or any legal relationships established by them.

RockyBook is owned and operated by Ira World Solutions NV (Reg. Number 164445) established and registered in Curacao at Zuikertuin Tower, Zuikertuintjeweg Z/N, authorized to conduct internet gaming operations.